Property Management

Philosophy

Stronghold Managements philosophy is simple: Provide the highest quality commercial and residential and condominium management services at a good value. The result will be high occupancies, high retention rates, and satisfied customers/owners. This philosophy is accomplished through professionalism, implementation of tested systems, and sound organizational practices. We hire only the most qualified professionals and sub-trades; we strive to develop solid partnerships; we make communications a priority; and we pay close attention to the details. This is all done with one goal in mind – to achieve optimum return on investment for our owner clients and condominium owners.

Management Strategy

Stronghold Management’s primary objective is to maximize profits for our owner clients and enhance the value of their properties. This objective is accomplished by taking Stronghold Management’s tested systems and customizing the approach for each property based on that property's specific needs. This starts when our staff, lead by Jay Parkinson, meets with the property owner or Condo Board of Directors for a preliminary property assessment meeting. After analyzing the information gathered at this meeting and the owner’s objectives, our management team will develop a customized property management plan. Then our experienced staff will skillfully implement the plan over a set timetable, allowing for periodic review and redirection if any potential problems arise.

Property Management Services

Stronghold Management offers a broad spectrum of property management services to suit almost any size property at any location in Southwestern Ontario.. These services include management and leasing, management oversight, marketing, maintenance, accounting, and supplemental and emergency maintenance.

Management and Leasing

• Leasing Administration and Negotiation
• Monthly Staff Training, On Topics Such as Leasing, Fair Housing, Resident Screening, Crime Prevention, and Pest Control
• Regular Assessment of Phone, Traffic, Showing, and Closing Sale Techniques
• Monthly Staff Meetings
• Frequent and Complete Property Inspections
• Vendor Selection and Oversight
• Resident Communication
• Implementation of Revenue Management System

Complementary Notary Services

Marketing

• Development of Property Specific Master Marketing Plan
• Creation and Distribution of Marketing Materials
• Coordination of Print and Internet Advertising
• Website Development
• Monthly Market Surveys

Maintenance

• General Housekeeping and Maintenance
• Make Readies
• Swimming Pool Service
• Grounds Keeping and Snow Removal

Management Oversight

• Oversight of the Daily Operations of the Property
• Regular Site Visits
• Budget Reviews
• Weekly Manager Meetings

Accounting

• Yearly Budget Preparation
• Monthly Resident Billing
• Accounts Payable and Receivable
• Periodic Administrative and Financial Audits
• Frequent Preparation of Easy to Understand Accounting/Budget Reports
• Monitoring Operating/Financial Results against Budget
• Payroll

Supplemental and Emergency Maintenance

• HVAC Repairs and Installation
• Elevator Service
• Snow Removal
• Landscaping and Grounds Keeping
• Painting, Staining, and Wallpaper
• Repairs, Restorations, and Remodeling
• Pool Service and Repairs
• 24-Hour Emergency Maintenance Services
• Make Readies, Cleaning, and Housekeeping

Management Software Platform

Stronghold is proud to announce the recent implementation of Propertyware.

This scalable software system allows site staff in multiple locations to quickly and efficiently implement FP Management’s standardized procedures and allows corporate staff the ability to monitor and audit site staff’s work on a constant basis. It also includes an impressive array of features, including:

• Tenant Portal (residents can pay rent, submit service requests, and view their statements, all online)
• Owner Portal (owners can view numerous reports, status of maintenance requests, paid and unpaid bills, and other documents, all in real time and all online)
• Leasing and Marketing Website (vacant units are published to our website and distributed to numerous other rental listing websites free of charge!)
• Comprehensive Maintenance Tracking
• Comprehensive Leasing Tools
• Check Writer: Compatible with Blank Check Stock
• Bill Pay: Portfolio Balances
• And Much More

In addition, property managers, corporate staff, accountants, and owners have real time access to property reports, accounting functions, and financial statements.